Products

Rant

Clearwire Internet Review

Posted 64 months ago|9 comments|15,699 views
VIDEOS
Written by
Alex Layton
Puyallup, WA
When we moved into our house, we had to decide what type of internet we wanted. Our choices included DSL, cable, and Clearwire. DSL was scratched, as we had no desire to have a phone line (both my wife and myself have cell phones). We thought about cable, but at the time, there was no cable service in the home and it’s also rather pricey. So, we thought we’d give Clearwire a try.

If you’re not familiar with Clearwire, it is a wireless internet service. You simply plug in the power cord and plug in the Ethernet cord from the back to the modem to the computer and that’s it. Very simple to set up.

Within a week of starting the service, I realized I made a mistake. I have never had internet this slow. It actually made me long for the days of dial-up. Our internet is so slow, it takes a minute to load the Drudge Report. Drudge! The site has 3 pictures and a bunch of text links! And don’t even try watching a video. Once, we missed an episode of the Office, so we thought we’d watch it online the next night. The video wouldn’t even load. I spent 5 minutes looking at a blank screen, refreshed the page and waited for another 5 minutes before I gave up.

Then, to make things worse, I received a call from their promotions department one day, asking if I would like to try out a wireless card for my laptop. I didn’t really want to, but they said they’d give me a faster connection speed for trying it out. I was told try it out, send it back after a week, and keep home speed upgrade. The day after I spoke with them on the phone, my account was being charged for both our home service and the wireless card service. I was also charged various fees, which took two months to get corrected.

This past week, I called customer support to see when we contract was up and they asked if I wanted to speak with a tech support guy, to see if he could help me get a better connection speed. I agreed and spent 45 minutes on the phone with the guy (he was very polite, no complaints about the support, this time). He informed me that we were within 1 mile of their closest tower, so if I just pointed my modem east, I should get the best signal. I tried that, then ran a download speed test. Keep in mind I’m on the 2.5 mbps plan. My results? 657 Kbps! I’m within a mile of their dang tower! My Blackberry is quicker!

When our contract expires, I will gladly pay more for the superior speed, reliability, and customer service offered by Comcast Broadband.

(I know I already wrote a rant about clearwire, but that was before we had Google News coverage and I was again irritated by them.)
EMAIL|FLAG THIS POST
COMMENTS
64 months ago: Stupid Clearwire!! I LOVE my Comcast cable internet!!

I must say the only good thing I've experienced with Clearwire is when I worked at the kiosk right next to theirs at the mall one Christmas season. They played A Christmas Story and White Christmas on their TVs, so I was never bored! Other than that, they suck!
cggaragesale
cggaragesale
Redmond, WA
64 months ago: our experience with Clearwire has been great. the rep was helpful and went above and beyond. our speedtest.net performance has been just as advertised...about 1.5mb/s download and 256k upload. in about 5 months the service will migrate from "pre-WIMAX" to WIMAX and we should get 3-6mb/s downloads as they do in the Portland OR and Atlanta GA markets. I am sold on this service for its speed, price, and flexibility.
Clearwire Kevin
Clearwire Kevin
Milton, FL
63 months ago:
Hi, Alex

This is Kevin with Clearwire Support. I'm sorry to read that you're still experiencing speed issues. I can assure you that this is not a typical experience and is something that we need to address right away.

If you'd like, feel free to send me your account and/or contact information to clearwire.twitter@clearwire.com and reference Kevin in the subject field. That way, I can contact your ASAP to get this taken care of.

Hope to hear from you soon!

Take care,

Kevin
amishking
amishking
 Moderator
Auburn, NY
63 months ago: Stupid clearwire.
63 months ago: Go to www.surfclearwire.com to activate if you are in Atlanta, Portland, or Las Vegas. These guys give you the best deal by offering a gift card or free months of service and let you try it for 7 days to make sure you want it. <br> <br> From wireless week this AM: Clearwire expects to bring service to 80 markets and up to 120 million people by the end of 2010. Some of the additional markets planned to launch in 2009 include Chicago, Charlotte, Dallas/Ft. Worth, Honolulu, Philadelphia and Seattle. Markets planned to launch in 2010 include New York, Boston, Washington, D.C., Houston and the San Francisco Bay Area.
58 months ago: You should just be glad you didn't make the mistake of going with Cricket. It seems as if the challenges that come with launching a service like WiMAX are being ironed out as time goes on.

Here in Vegas things have always been good for me. I'm staring at 4 bars and 4.00Mbps right now.


Motorola Clear WiMAX Internet tips
58 months ago: Sorry here is extra bonus help.

http://www.acreativedesktop.com/clear-high-speed-internet-help.html
BedfordTX
BedfordTX
Bedford, TX
55 months ago: I have been on Clear in the Dallas/Fort Worth area since November 1, 2009. Previously I had AT&T DSL on one of their slower packages. When I first started with Clear I was really excited since my speeds were greatly increased. I was getting around 1.5 to 2.3 Mb/s download with an occasional higher burst. However a little over 2 weeks ago it really slowed. Most of the time the download speed is less than 1.0 Mb/s and I am unable to stay connected. This is true on both the mobile and home modems.

About 10 days ago I spent almost 2 hours in online chat trying to resolve the problem and a day later 1 1/2 hours on the phone. I was told the problem would be sent to Tier 2 tech support and I would hear back in a day or so. I got a call then telling me they were working on the issue and it should be resolved in a day or two. Now over a week later it is still bad.

I am about 1/3 of a mile or less from the nearest tower with not much of anything to block the signal. A friend suggested that I might have some computer issues and to go try the modems somewhere else. I did at a location about a 1/3 of a mile from another tower in the area. The download speeds on both modems was between 7.0 and 8.67 Mb/s. So it was not a computer issue.

When I called to complain again I was told that the issue was reported to Tier 2 but that since they are having so many service issues (didn’t ask if it was Dallas area or nationwide) that it might take 2 to 3 weeks to get resolved. When I told the person on the line that I had been told 1 to 2 days, he said that is what they are told to tell callers but that it would be 2 to 3 weeks in actuality.

Needless to say I am not very happy. I don’t know whether to just cancel the service and accept any penalty or to wait things out. I know at the current download speed and with the constant disconnecting it is tough to get any work done.

Bedford,TX
Victoria
Victoria
Fort Worth, TX
48 months ago: Clear internet is the worst I have ever experienced. I signed up for this about eight months ago, and have hated it pretty much from the first week. Originally, I signed up because the cost was relatively low compared to cable competitors. I was assured that there was superb signal in my area, and would get the fastest of download/upload speeds. Approximately 80% of the time, I get no signal what-so-ever. The lights on the top of the modem scroll day and night (the equivalent to "zero bars" on a cell phone.) After calling clear at least a dozen times, talking to technical support, and moving the modem to every possible location in my apartment, they finally agreed to send an actual person to "resolve the issue". Two weeks later, a week after the scheduled date, a representative finally came. He proceeded to do exactly what we had been attempting for over a month. He moved the modem around our apartment, with no success finding sufficient coverage. Finally, he takes out some VELCRO and sticks it to the window, in the front of our apartment. This large black modem, with constantly flashing lights, displaying to potential thieves "expensive computers inside, come take them." It was in such an awkward place that you couldn't even plug a wireless router into it, or even your computer without an extraordinarily long Ethernet cable. Whenever it rains, you can bet money on the fact that you will have no internet service. It usually doesn't work early in the mornings, or late at night either. While writing this, I have had to mess with the modem 3 times in order to get ONE bar. Right now, I'm dying to go back to 1996 and deal with AOL. I have missed several assignment deadlines- not because I did the work last minute- but because the internet goes days at a time without working. Seriously, my 3G iPhone is about 100x faster. Just spend the extra money and get a decent internet provider. This one is a waste of time/money/sanity.

Fort Worth, TX

Post a Comment
Sign in or sign up to post a comment.